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Return Policy
To return a product purchased from eHealthSupplies.com, please email us at info@ehealthsupplies.com and we will email you a Return Authorization form to fax back to us.
All products, unless stated otherwise, can be returned within 30 days of receipt for a full money back guarantee or store credit. All products are charged a 15% restocking fee if they are proven to be non-defective.
We do not pay for return shipping, nor do we refund promotional
shipping. Once returned items are received, credit will be issued to the original
credit card used for the purchase. Outbound shipping (including
promotional shipping) and return shipping costs will not be
refunded. Return shipping costs are not reimbursed and the product must be received by us no later than 30 days after you receive it. Products received after this will not be accepted. No exceptions!
Please return your product in the original condition with all original packaging, including manual, inserts and packing materials. Products damaged by customer can not be returned nor will they be accepted. If your product arrived damaged, you must contact us immediately by email (within 24 hours of receipt) and also let the shipping company know once the item arrives.
Please do not tape or write anything on the product or box. We reserve the right to refuse any such returns.
Failure to send your product back without an RA # will result in a restocking fee, not to exceed 15% of the purchase price .
Outbound shipping (including
promotional shipping) and return shipping costs will not be
refunded. Please allow 4 to 6 weeks for your refund to be processed.
Orders Refused on Delivery
If you have refused your order upon
delivery, you will be liable for outbound shipping (including
promotional shipping) and return shipping plus a 15% restock fee
or possibly refusal of the return which will then be automatically sent back to you.
Face Masks, Rollators, Wheelchairs, Bidets and used nebulizers can't be returned due to health reasons. If your product is defective, please contact manufacturer as your item is under warranty.
When you return the item, please return it using the same shipping company by which the product was delivered. All items must be insured and tracking information needs to be obtained in order to ensure safe and accurate delivery back. Items which are not insured or which do not have proof of delivery may not be credited back. For your protection, keep the tracking information until credit has been received.
Products with more than a 30 day money back guarantee.
Cancellations
If you have placed an order and would like to cancel
for any reason, please contact us immediately. We will do all we can
to cancel the order, but if this is not possible, you are liable for
all shipping and handling charges (including promotional outbound
shipping) and return shipping.
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